All the ways your can pay your rates contactlessly

Paying your rates and water by meter rates – April/May 2020

The next rates instalment is due on Wednesday 27 May 2020 and water by meter rates is due on 20 May 2020. The options you have for paying these rates have changed slightly.

While we are in Level 3 of lockdown, all Council facilities (including the LibraryPlus centres and Hāwera Administration Building) must remain closed.

If possible, please pay your rates by one of these contactless methods (click here to find out how):

• Pay online with your Credit Card
• Internet Banking
• Bank Transfer (you can ring your bank and request this)
• Send your cheque by post
• Drop a cheque into the slots at any LibraryPlus centre or Hāwera Adminstration Building (if you choose this option, please adhere to social distancing guidelines).

If you have no other option but to pay by Eftpos, please call our Contact Centre on 0800 111 323 to make an appointment to come into the Hāwera Administration Building to pay.

Financial Hardship

If you are experiencing financial hardship and can’t pay your rates, please contact us on 0800 111 323 or email rates@stdc.govt.nz and so we can discuss your individual situation and arrange a manageable payment plan.

Council Supports Covid-19 Relief Measures

Council has agreed on a suite of measures to give some relief to our residents, ratepayers and businesses including a 0% rate increase in the next financial year and a freeze on fees and charges. Click here to find out more.