Antenno App
Why do I have to save places as specific addresses, why can't I save the whole district?
The aim of Antenno is to provide relevant information for places you care about. If something comes up that affects the entire district, as long as your place of interest is somewhere within South Taranaki, you'll still receive a notification.
Can I opt out of a topic for a specific place?
Yes! For example, if you have saved your work and home address under Your Places – and you want recycling notifications about recycling for your home address, but not your work, you can simply opt out of getting those types of messages for your workplace.
Can I opt back in to a topic that I have opted out of?
Not at this stage, but very soon you will be able to.
Can I respond?
If you've found a post useful, you can let us know by giving us a thumbs up or sharing it.
Sometimes notifications seem to be delayed - why?
The app requires either a wifi connection or mobile data to receive notifications. If you are somewhere without wifi and don't have your mobile data on, you won't receive new posts until you are connected again.
Sometimes I don't receive a notification for weeks - why?
If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry - Antenno will let you know when something happens.
How do you choose which notifications go to which devices or places?
When we have a notification to send we assess which parts of the South Taranaki District would find the message relevant. For example:
- A notification about an incident or road closure on State Highway 3 between Eltham and Hāwera would be sent to the whole district as that road is widely used.
- An unplanned water outage that affects residents in Ōpunakē would only be sent to those in Ōpunakē.
- A rates reminder would be sent district wide, as would a reminder about dog registrations.
- A notification about a community event in Pātea would only be sent to Pātea.
If I have multiple places saved, how do I know which place a notification relates to?
Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.
For example, if you have saved three places (your home, your work and your rental property) you will see that for a rates reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.
As another example; if your rental property is in Normanby and you receive a recycling message for that place, it is because recycling is due for your rental property, not your home in Waverley.
